Sunco Solar Privacy Policy
Effective date: September 2026
1. Who We Are
Sunco Solar Electric, Inc. d/b/a Sunco Solar Inc. (“Sunco Solar,” “we,” “us,” or “our”) provides solar and battery information, consultations, project services, and customer support. Our website is https://suncosolar.com. You can contact us at warren@suncosolar.com, 916-957-9177 (NorCal), 619-944-2101 (SoCal), or 8279 Caribbean Way, Sacramento, CA 95826.
2. Information We Collect
Depending on how you interact with us, we may collect information you provide, such as your name, email address, telephone number, service or property address, city and ZIP code, solar or battery inquiry details, homeowner or property information, utility provider, existing solar status, and electric-bill or energy-usage information you choose to share. We may also keep consultation and appointment details, proposals, project and customer-service records, communications, call information, and CRM notes.
When you use our website, routine technical information such as browser and device details, pages visited, and cookie information may be collected by the site or its service providers. The information available depends on the features you use.
3. How We Use Information
We use information to respond to inquiries and requested follow-up; discuss solar and battery options; schedule consultations and appointments; prepare estimates and proposals; administer projects; provide customer service and support; maintain business and CRM records; operate and improve the website; and meet legal, accounting, and compliance obligations.
4. SMS Communications
Our current SMS program is for non-marketing customer-service communications related to customer-initiated solar or battery inquiries, requested follow-up, consultations and appointments, proposals arising from an inquiry, active projects, and support. SMS consent is optional and requires an affirmative choice separate from providing a telephone number. Giving us a phone number alone does not authorize texts. You may submit an inquiry or purchase services without consenting to SMS.
Message frequency may vary. Message and data rates may apply. Reply STOP to a Sunco Solar text to opt out, or HELP for assistance. You may also contact us using the details below.
5. Mobile Information and SMS Consent Sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Service Providers
We may use service providers to support our CRM, communications, website hosting and operation, scheduling, customer support, and business or project administration. They may process information needed to perform those functions on our behalf. This does not authorize them to use SMS opt-in information for their own marketing.
7. Call Recording
Where call recording is enabled, calls may be recorded for customer service, quality, training, and recordkeeping. We will provide notice and/or obtain consent where applicable law requires it.
8. Cookies and Website Technology
Our website and its service providers may use cookies or similar technology for ordinary site functionality and to understand site use. Browser settings may let you control cookies, although some site features may work differently if cookies are disabled.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle. No website, transmission, or storage system can be guaranteed completely secure.
10. Data Retention
We retain information as reasonably needed for inquiries, projects, customer service, business records, legal and accounting requirements, and compliance. The period depends on the type of information and the reason we hold it.
11. Choices and Rights
Contact us to ask about information we hold about you, request an update or correction, or raise a privacy question. We will consider requests under applicable law and our legitimate recordkeeping needs. For SMS, reply STOP to opt out; reply HELP or contact us for assistance. Opting out of texts does not prevent you from contacting us through other channels.
12. Children’s Privacy
Our services are intended for adults and property owners and are not directed to children. If you believe a child provided information to us, please contact us.
13. Updates
We may update this policy from time to time. We will revise the effective date when we do so. Please review the current version when you use the website.
14. Contact Information
Sunco Solar Electric, Inc. d/b/a Sunco Solar Inc.
8279 Caribbean Way, Sacramento, CA 95826
Email: warren@suncosolar.com
NorCal: 916-957-9177
SoCal: 619-944-2101
Website: https://suncosolar.com